Terms and Conditions

Version of 9 November 2026

1. 1. The service

   AutoRoute360 lets the Customer manage its vehicles, drivers, documents, assignments, maintenance, fuel and journeys, through a web application and a mobile app. The features available depend on the Customer’s plan.

   We may improve or change the service. We will not remove a feature included in a paid plan during a period the Customer has already paid for.

2. 2. Accounts and access

   The Customer’s administrator creates user accounts and decides who can see and do what. Each user signs in with a personal staff ID and password and must keep them confidential.

   The Customer is responsible for the activity of its users and for removing access when someone leaves. Tell us at once if you suspect unauthorised access.

3. 3. Plans, trial and fees

   Each plan has a vehicle limit and a set of features. Prices are stated and invoiced in Nigerian naira. Value Added Tax at the applicable rate is added to every invoice.

   Where offered, a free trial lasts 7 days. At the end of the trial, the first invoice must be paid to keep using the service.

   LODIM may grant a free period on a plan, shown on a ₦0 invoice with its end date. At the end of a free period the subscription continues on the plan the Customer chooses, and the renewal invoice for it is due on that date.

   Subscriptions renew monthly or yearly. A renewal invoice is issued 14 days before the end of each period and is due on the last day of the period. Upgrades take effect when their invoice is paid, and unused time on the previous plan is credited. Downgrades take effect at the next renewal.

4. 4. Payment and late payment

   Invoices are paid online in AutoRoute360 through our payment provider, Paystack (card, bank transfer or USSD). A receipt is sent to the Customer’s billing email.

   If an invoice is not paid by its due date, the Customer has a grace period of 7 days, during which we send reminders. After that the subscription ends and the account is locked until payment is received: users can still sign in to pay, but cannot use the service. Journeys already on the road are never interrupted.

   We never delete the Customer’s data because of late payment.

5. 5. The Customer’s data

   The Customer owns all data it enters into AutoRoute360 (“Customer Data”), including information about its staff, drivers, vehicles and journeys. We process Customer Data only to provide the service, as described in our Privacy Policy.

   For personal data of the Customer’s staff, the Customer is the data controller and LODIM the data processor under the Nigeria Data Protection Act 2023. The Customer is responsible for having a lawful basis for the data it records, and for informing its staff, including drivers whose phone location is shared during journeys.

6. 6. Acceptable use

   • Use the service only for the Customer’s lawful business purposes.
   • Do not try to access data or accounts you are not authorised to use.
   • Do not disrupt, overload, copy or reverse-engineer the service.
   • Do not upload unlawful content or malicious files.

7. 7. Availability and support

   We aim to keep the service available at all times, apart from planned maintenance announced in advance. Alerts by SMS, email and push depend on third-party networks and are not guaranteed to arrive; the service supports, but does not replace, the Customer’s own safety procedures.

8. 8. Confidentiality and security

   Each party keeps the other’s confidential information confidential. We protect Customer Data with appropriate technical and organisational measures, including encryption in transit, access controls and an audit trail of changes.

9. 9. Intellectual property

   AutoRoute360, its software and its documentation belong to LODIM. The Customer receives a non-exclusive, non-transferable right to use the service during its subscription.

10. 10. Liability

    To the extent the law allows, neither party is liable for indirect or consequential loss, and LODIM’s total liability in any 12 months is limited to the fees the Customer paid for the service in those 12 months. Nothing limits liability that cannot be limited by law.

11. 11. Ending the subscription

    The Customer may end its subscription at the end of any period. We may suspend or end the service for serious breach of these terms or for non-payment, after notice. On request within 90 days of the end, we provide an export of the Customer Data; after that it may be deleted, except where the law requires us to keep it.

12. 12. Changes to these terms

    We may update these terms. We will tell the Customer’s administrator before a material change takes effect. Each version is dated, and we record which version each user accepted.

13. 13. Governing law and contact

    These terms are governed by the laws of the Federal Republic of Nigeria. For questions, contact LODIM Global Services LTD. through your AutoRoute360 representative.